Privacy Policy

Privacy Policy for Raza Gems LLC – razagems.com
Last Updated: May 29, 2025

1. Introduction

Welcome to Raza Gems LLC ("we," "our," or "us"). This Privacy Policy explains how we collect, use, and protect your personal information when you visit or shop on razagems.com (the "Website").

By using our Website, you agree to the terms in this Privacy Policy. If you do not agree, please do not use our Website.

2. Information We Collect

2.1 Personal Information

We collect information you provide when you:

  • Sign up or create an account

  • Place an order

  • Subscribe to our newsletter

  • Contact us directly

This may include:

  • Full name

  • Email address

  • Phone number

  • Shipping address

  • Billing address

  • Postal code

2.2 Payment Information

We collect payment details to complete your order. These may include:

  • Credit/Debit card details

  • PayPal, MasterCard, Visa, Tabby Pay, and other supported payment platforms

Note: All payment data is encrypted and securely processed through Shopify’s trusted payment gateway partners.

2.3 Device & Usage Data

We automatically collect technical data when you browse our site, such as:

  • IP address

  • Browser type

  • Pages visited

  • Time spent on site

  • Clicks and navigation

This helps us improve user experience and website performance.

2.4 AI-Generated Insights

We may use AI tools to analyze your browsing behavior (like what products you view or prefer) to personalize your shopping experience. These tools do not make automated decisions that impact your rights or finances.

3. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Send order and shipping updates

  • Provide customer support

  • Improve our Website and services

  • Personalize your experience using AI-based recommendations

  • Send marketing emails and offers (only if you’ve agreed)

You can opt out of marketing emails anytime by clicking "unsubscribe" in the email.

4. Sharing Your Information

We may share your data with:

  • Shopify (our website and order platform)

  • Trusted third-party service providers (for shipping, payments, email delivery, etc.)

  • Legal authorities if required to follow laws or government orders

We never sell or rent your personal data to anyone.

5. International Data Transfers

We serve customers worldwide. Your information may be processed in countries outside the UAE, including where Shopify and our partners operate. We ensure your data is handled securely no matter where it is processed.

6. Your Choices and Rights

  • Create or skip an account: You can check out as a guest or create an account for easier tracking.

  • Manage your data: You can request to view, update, or delete your personal data by contacting us.

  • Cookies and tracking: You can control cookies through your browser settings.

7. Security

We follow Shopify’s best practices and use strong security measures (like SSL encryption, firewalls, and limited access controls) to protect your personal information.

8. Changes to This Policy

We may update this policy to reflect changes in:

  • Laws and regulations

  • Technology (including AI and Shopify features)

  • Our business practices

We will post updates on this page with a new effective date. Please check back regularly.

9. Contact Us

If you have questions or need help with your personal information, email us at:

📧 info@razagems.com

By continuing to use our Website, you agree to this Privacy Policy.

Effective Date: May 29, 2025