Frequently asked questions

Almost all our gemstones are natural and untreated. For a lower budget, some collections also offer heated or treated stones at a lower price, always clearly labelled. Lab-created stones, such as the moissanite in some silver jewellery, are always named in the listing. If a recognised lab finds a stone is not as described, you get a full refund. Our guarantee.

Every stone comes with a Raza Gems certificate. Many major stones also have an independent report from a lab such as GIA, IGI, GRS or IDL. Ask us before you buy if you need one. About lab reports.

Precious stones (ruby, emerald, sapphire, diamond), semi-precious stones, birthstones, crystals, rough stones and beads, sold loose. We also sell ready-made and custom jewellery in gold and silver.

Yes. Visit us at Gold & Diamond Park or the Gold Souq, or message us on WhatsApp for extra photos and a video of any stone.

Yes. We supply calibrated stones to jewellers, designers and collectors, with better prices on volume. Wholesale.

We buy at the source and cut in our own workshop in Dubai, so you deal with us directly.

1 carat = 0.2 g, 1 ratti (gem) = 0.91 carats and 1 tola = 11.66 g. Use our weight converter.

Yes. Rings, pendants and one-off pieces in gold or silver, designed around your stone. You approve a CAD design before we make it. Custom pieces need full payment in advance and are usually ready to ship about 1 week after you approve the design.

Yes, at Lapi World, our workshop inside Gold & Diamond Park. We cut rough into any shape and size, in carats or millimetres. About our cutting service.

Round, oval, pear, heart, marquise, cabochon, baguette, princess, cushion, emerald, trilliant, Asscher, and custom shapes on request.

Yes. Bring it to Lapi World, or send photos on WhatsApp for a quote first.

Not for a change of mind, because it is made just for you. If it is faulty, we will put it right.

Choose your item, add it to your cart and check out. You get an email confirmation with your order details, and tracking once it ships. Step-by-step buying guide.

Debit/Credit Cards (Visa, Mastercard, American Express), PayPal, bank transfer and selected cryptocurrencies. In the UAE you can also use Tabby or Cash on Delivery. All payment methods.

Buy now, pay later for UAE customers. Split your order into 4 interest-free payments at checkout.

UAE only. Small stones are paid in cash when your order arrives. Large stones need part of the price in advance, and the rest is paid on delivery. Custom jewellery needs full payment in advance.

UAE: 3–5 working days after dispatch (AED 25). International: 5–10 working days after dispatch (AED 199), by tracked and insured courier. Loose stones are dispatched in 1–2 business days. Shipping policy.

Yes, with tracking and insurance on every order. Outside the UAE, full payment is needed before we ship.

All prices are in AED (UAE dirhams). If your card is in another currency, your bank converts it.

Yes. Tracking details come by email once your order ships. Message us on WhatsApp if you need an update.

You have 30 days from delivery. Unused loose stones and ready-made jewellery can be returned with their certificate and packaging, for a refund or exchange. Wrong, damaged or not-as-described items get a full refund, including shipping. Return and exchange policy.

Contact us on WhatsApp or by email within 30 days of delivery. We reply within 2 business days with your return authorisation and address.

If the item is wrong, damaged or not as described, we pay. For change-of-mind returns, you pay the return shipping and the original shipping fee is not refunded.

Within 5 business days of our inspection, to your original payment method. Cash on Delivery orders are refunded by bank transfer.

Yes, under the same 30-day rules, except items marked Final sale, which can only be returned if faulty or not as described.

Yes. Emeralds, rubies, sapphires, diamonds and diamond jewellery, plus tanzanite, opal, jade, tourmaline, garnet, topaz, amethyst, citrine and more.

Bring your stones to Gold & Diamond Park or the Gold Souq. Our experts check them at no cost and make you an offer. If you accept, payment is made on the spot. How selling works.

No, but a quick WhatsApp message first means the right expert is ready when you arrive.

Yes. Bring any lab reports you have. A certificate speeds up the evaluation.

Gold & Diamond Park (Al Quoz Industrial Area 3), the Gold Souq (Al Ras, Deira) and Lapi World, our cutting workshop inside Gold & Diamond Park. Maps and directions.

Gold & Diamond Park and Lapi World: every day, 10:00 am – 9:00 pm. Gold Souq: every day, 10:00 am – 10:00 pm.

WhatsApp or call +971 58 585 8602, or email info@razagems.com. Contact page.

On our Gold Rates page: live AED prices per gram for 24K, 22K, 21K, 18K and 14K, updated every 2 minutes.

Yes. Raza Gems LLC is registered with the Dubai Department of Economic Development under licence 570017.

Yes. See the open roles on our Careers page.