FAQs
Raza Gems LLC: Frequently Asked Questions
Answers to all your questions regarding our natural gemstones, bespoke jewelry services, global purchases, and store locations in Dubai.
Company & Expertise
What is the primary foundation of Raza Gems LLC?
Raza Gems LLC is built on a foundation of trust, two decades of profound knowledge, and a commanding presence in Dubai, the heart of the global precious trade.
Who is the founder of Raza Gems LLC?
Our founder is Mir Mohammad Raza.
How long has Mir Mohammad Raza been involved in the gemstone world?
Mir Mohammad Raza has been intrinsically involved in the world of gemstones since 2005.
What is the company's core belief?
We believe in transparency. By controlling the supply chain, we eliminate guesswork and ensure authenticated quality at every step, delivering pure value to our clients.
What does "Vertical Integration" mean for Raza Gems LLC?
It means we control the process from Direct Source Acquisition of rough stones to In-House Manufacturing (cutting and polishing) and operate from the Dubai Hub.
Are your gemstones natural or treated?
We deal exclusively in 100% natural, untreated gemstones.
What are the three steps in your Triple-Check Quality Pledge?
1. Internal Gemological Analysis, 2. Independent Certification (GIA/IGI), and 3. Final Client Review.
What is the benefit of Direct Source Acquisition?
It allows us to bypass brokers and secure ethically sourced, natural rough stones, ensuring the best purity and price.
What is the advantage of In-House Manufacturing?
It ensures ultimate quality control over all cutting, polishing, and custom jewelry setting.
What kind of external certification do you provide?
All major transactions include external certification from globally recognized labs like GIA or IGI for total peace of mind and verification.
Is the company registered?
Yes, Raza Gems LLC is registered with the Department of Economic Development under License 570017.
Where can I find your Gold Rates?
Gold Rates are listed under the 'About Company' section of the website.
Are your stones available for collectors and investors?
Yes, we offer Fine Loose Gemstones that are investment-grade and ideal for collectors.
What is the final step of the quality pledge for the client?
The client receives the stone with all reports and has full confirmation of its quality and provenance.
How does the vertical model provide better pricing?
It removes middlemen, giving the customer better access and more competitive pricing (Direct Value).
Where can I find information about careers at Raza Gems?
Careers information is listed under the 'About Company' section.
What specific stones are focused on in the investment-grade inventory?
Our inventory focuses on top-tier Sapphires, Rubies, and Emeralds.
How can I connect with your team of experts?
You can connect with our team today by exploring our collection or requesting a custom consultation.
What is Mir Mohammad Raza's expertise span?
His expertise spans negotiating rough acquisitions at the source to overseeing the precise cutting needed to maximize a stone's intrinsic beauty.
Where is Raza Gems' undisputed center of global precious trade authority?
Operating from the Gold & Diamond Park, placing us at the undisputed centre of global precious trade.
Products & Services
What categories of stones do you sell?
We sell Gemstones, Precious Stones, Semi Precious Stones, Varieties of Stones, Birthstones, Crystals, Rough Stones, and Beads.
Do you offer gemstone cutting and polishing services?
Yes, we specialize in gemstone cutting and polishing services in Dubai.
What materials are used for Bespoke Jewelry Creations?
We craft custom jewelry in 18k Gold or Platinum.
What kind of quality guarantee do you offer on jewelry?
We offer a lifetime quality guarantee on craftsmanship for our bespoke jewelry.
What is included in the bespoke jewelry creation process?
Expert CAD design and 3D rendering are included.
Can rough stones be cut and polished?
Yes, we transform rough, raw, or natural stones into dazzling, perfectly-shaped gems.
Do you cut stones to specific size requirements?
Yes, we cut stones in any size like carats or mm according to need.
What are some of the classic stone cutting shapes you offer?
Round, Oval, Pear, Heart, Marquise, and Cabochon are among the classic designs we offer.
What are some of the angular or square stone cutting shapes you offer?
Baguette, Princess, Cushion, Emerald Cut, Trilliant, and Asscher Cut are available.
Is the cutting and polishing done by external contractors?
No, our expert craftsmen use precision tools and techniques for in-house stone cutting and polishing.
What are the main characteristics of your Fine Loose Gemstones?
They are investment-grade, GIA/IGI certified, and feature high-carat, clean, and vibrant clarity.
What type of jewelry pieces do you craft?
We craft engagement rings, pendants, and other custom pieces.
Are the cutting and shaping services available at your main branches?
Yes, custom gem cutting and shaping are available to create the perfect piece at our store locations.
Do you have a dedicated location for stone cutting and jewelry making?
Yes, Lapi World, located in the Gold and Diamond Park, is dedicated to Stones Cutting & Jewellery Making.
What is the main goal of your jewelry design?
Our jewelry is designed to maximize the brilliance of the stones we place in them.
Can I request a custom cut that is not listed?
Yes, our manufacturing capability is fully customizable, accommodating unique cuts and one-off jewelry pieces.
What document types are provided with investment-grade stones?
They come with GIA/IGI certification.
Are there any restrictions on the size of the stone you can cut?
No, we cut your stones in any shape or in any size like carats or mm according to need.
Do you sell Rough Stones?
Yes, Rough Stones are included in our varieties of stones.
Are you a suitable partner for jewelers or collectors?
Yes, whether you're a jeweler, a gemstone collector, or someone looking to create a custom jewelry piece, Raza Gems LLC is your trusted partner.
Is there a dedicated 'Sale' section?
Yes, 'Sale' is listed as a primary category on the navigation menu.
Can I request a custom consultation for my jewelry idea?
Yes, you can request a Custom Consultation directly through the website.
What is the meaning of 'verified provenance' for loose gemstones?
It means the origin and history of the investment-grade stones are verified.
What kind of design is used for jewelry creations?
We use expert CAD design and 3D rendering.
Are there specific categories for different varieties of stones?
Yes, we offer Precious Stones, Semi Precious, Birthstones, and Crystals.
What is the purpose of the in-house gemological analysis?
Our in-house gemologists examine and grade the stone immediately after cutting as part of our quality pledge.
Do you offer both classic and modern cuts?
Yes, we provide unmatched craftsmanship for both classic designs and modern cuts.
What is the core promise of the cutting and polishing service?
To give your gemstones the perfect cut and polish they deserve, ensuring they look flawless and captivating.
What precious stones are primarily listed in your inventory?
Top-tier Sapphires, Rubies, and Emeralds.
Are loose gemstones available for specific needs?
Yes, our loose specimens are available ready for your specific needs.
Can the expertise of Mir Mohammad Raza be seen in the cutting?
Yes, his expertise includes overseeing the precise cutting needed to maximize a stone's intrinsic beauty.
Do you offer Beads?
Yes, Beads are listed under our Varieties of Stones.
What specific type of stones can be customized?
Both unique cuts for stones and one-off jewelry pieces are fully customizable.
How is the security of the stones handled during setting?
We use secure setting techniques by master jewelers for bespoke creations.
Do you sell both rough stones and fine loose gemstones?
Yes, we sell both Rough Stones and Fine Loose Gemstones, including GIA/IGI certified stones.
Selling Gemstones
Can I sell my gemstones to Raza Gems LLC?
Yes, Raza Gems LLC is a reputable and trusted option if you're looking to sell gemstones in Dubai.
How long is your experience in buying/selling gemstones?
We have over 30 years of experience in the gemstone industry, offering a professional and transparent selling process.
What Precious Stones does Raza Gems LLC purchase?
We purchase Emeralds, Rubies, and Sapphires.
What Semi-Precious Stones do you buy?
We purchase Topaz, Amethyst, and Citrine.
Do you purchase Diamonds and Diamond Jewelry?
Yes, we purchase loose diamonds and diamond jewelry.
Do you buy Crystals and other Gemstones?
Yes, we purchase Crystals (Quartz, Tourmaline, Garnet) and other gemstones like Jade, Tanzanite, and Opals.
What is the first step in the selling process?
Visit one of our convenient locations: Gold & Diamond Park or Gold Souq branch.
Is the gemstone assessment free?
Yes, our experts provide a free evaluation to assess the quality, size, and authenticity of your gemstones.
When do I receive payment after accepting an offer?
If you accept the offer, payment is made immediately on the spot.
What is guaranteed about the selling process?
We pride ourselves on offering competitive prices and a transparent process, ensuring you get the best value.
What kind of expertise is involved in the evaluation?
The evaluation is conducted by certified gemologists and professionals.
Is appointment scheduling mandatory before selling?
You can visit or contact us directly to schedule an appointment.
What are the two key selling locations?
Gold & Diamond Park (Al Quoz Industrial Area 3) and Gold Souq, Deira (Al Ras).
How is the offer determined?
The fair cash offer is based on the experts' free evaluation.
What are the contact details for selling inquiries?
Phone: +971 58 585 8602 or Email: info@razagems.com.
Ordering & Payment
How do I get $10 off my first order and free shipping?
Sign up to our newsletter by entering your email address on the website.
What are the delivery times for customers in the UAE?
Delivery within the UAE is 1–3 business days.
What are the estimated delivery times for international customers?
International delivery time varies by location, usually 5–10 business days.
What is Tabby Pay?
Tabby Pay is a "Buy now, pay later" option for UAE customers, allowing you to split your purchase into 4 easy, interest-free payments.
Can international customers use Cash on Delivery (COD)?
No, COD is not available for international customers. Full payment is required before we ship.
What advance payment is required for COD orders in the UAE?
A 50% advance payment is required to confirm your COD order, and the remaining 50% is payable upon delivery.
Is there a charge for using Cash on Delivery?
Yes, a 10% charge is applied before dispatching Cash on Delivery (COD) orders.
Why is the 10% COD charge applied?
This charge is to cover shipping costs in case the customer changes their mind.
What major credit/debit cards do you accept?
We accept payments via Visa, MasterCard, and American Express, processed securely through Stripe.
Do you accept PayPal?
Yes, we accept PayPal, a globally trusted online payment platform.
Can I pay via Bank Transfer?
Yes, payments can be made directly to our bank account. This method is ideal for high-value transactions.
How do I get the banking details for a Bank Transfer?
Please contact our customer support team for complete banking details.
Do you accept Cryptocurrency?
Yes, we accept select cryptocurrencies for a fast, borderless, and secure payment experience.
How is the transaction secured for card payments?
We use Stripe, which offers a fast, secure, and user-friendly checkout experience.
How can I view product details before buying?
Click on any product to view detailed images, size, origin, and pricing info.
What currency is used on the website?
The currency used is United Arab Emirates Dirham (AED د.إ).
How do I check out once I have added items to my cart?
Click the cart icon at the top right, and when ready, click “Checkout.”
What information must be filled in at the checkout stage?
You must fill in your Shipping Information (full name, address, contact number) and Billing Details.
How do I receive my order confirmation?
After successful payment, you'll receive an order confirmation email with your invoice and tracking details.
What payment method is available only for local UAE customers?
Cash on Delivery (COD) and Tabby Pay Installments are available for UAE customers.
Where can I find a guide on how to purchase items?
A detailed step-by-step process is available in the 'Buying Guide' section.
Can I track my shipment?
Yes, tracking details are provided in your order confirmation email.
What should I do if I need help placing an order?
You can Live Chat, WhatsApp us, or Email our support team at info@razagems.com.
What should I do if I have payment-related issues?
Please don't hesitate to reach out to our team for assistance with payment-related issues.
What is the benefit of using Tabby Pay?
You get the flexibility of managing your payments over time with interest-free installments.
What are the accepted card types for international orders?
International customers can pay with Debit/Credit Cards, including Visa, MasterCard, and American Express.
How can I ensure my international order ships?
International orders are delivered only after payment confirmation.
Can I pay for my order using my linked bank account?
Yes, using PayPal allows you to pay with your linked bank account.
How can I narrow down the collection when browsing?
You can use filters (by type, color, price, etc.) to narrow down your search.
Can I add multiple items to my cart?
Yes, you can add multiple items to your cart before proceeding to checkout.
Is the checkout process secure?
Yes, we offer secure, flexible payment options like Stripe and PayPal for peace of mind.
Are the payment methods convenient and reliable?
Yes, we offer multiple convenient and reliable payment options to ensure a smooth purchasing experience.
Where can I find the Buying Guide?
The Buying Guide is listed under the 'Orders & Help' section.
What payment option is fast, borderless, and secure?
Cryptocurrency payments are promoted as fast, borderless, and secure.
What information must I provide to secure my COD order?
A 50% advance payment is required to confirm the COD order.
Returns, Exchanges & Contact
What is your official refund policy?
No refunds are provided for any purchase made at Raza Gems LLC.
Under what condition can I get an exchange instead of a refund?
The only exception is if the product received is damaged or has a manufacturing defect; we will arrange an exchange of the same or similar product.
What is the time limit for making an exchange?
Exchanges are only allowed within three (3) working days from the date of purchase.
Are customized items eligible for exchange or return?
Customised jewellery and customised stones (made on special order or designed as per customer request) are strictly non-returnable and non-exchangeable.
What condition must the item be in to qualify for exchange?
The item must be in original condition, with packaging and tags intact.
Will items showing wear or damage be accepted for exchange?
No, items that show wear, alteration, or damage will not be accepted for exchange.
Who pays for lab testing fees for stone authenticity checks?
Any lab testing fees must be paid by the customer.
What should I do to start the exchange procedure?
Contact our Customer Service Team within the allowed exchange period and provide your original purchase receipt and product details.
Who is responsible for the shipping costs during an exchange?
Customers are responsible for all shipping costs involved in the exchange process (both return shipping and delivery of exchanged item).
Are non-customized gemstones eligible for exchange?
Yes, only non-customized gemstones are eligible for exchange.
How can I reach Customer Support?
You can call our Helpline Number or Write us at email for order related queries.
What is the Customer Support email address?
The Customer Support email is info@razagems.com.
What is the Customer Support phone number?
The helpline number is +971 585858602.
What are the operating hours for Customer Support store visits?
You can visit our store from 10:00 AM to 8:00 PM.
Where is the main Customer Support location?
Gold & Diamond Park, Al Quoz, Industrial Area 3 - Dubai.
What types of inquiries should I direct to Customer Support?
Feedback, order inquiries, shipment tracking, or payment-related issues.
Where can I find your Returns & Exchange policy details?
It is listed under the 'Orders & Help' section of the website.
Can items bought during a sale be exchanged?
Items purchased during special promotions or sales may carry different policies as per the terms of that offer.
Are the Gold & Diamond Park and Gold Souq opening hours the same?
No. Gold & Diamond Park is 10:00 am - 9:00 pm, and Gold Souq is 10:00 am - 10:00 pm.
What are the opening hours for the Lapi World branch?
Lapi World is open everyday 10:00 am - 9:00 pm.