Shipping and delivery policy

Delivery times and costs for the UAE and worldwide, how we pack and insure your order, and what to do if a parcel is late or damaged.

Last updated: 5 November 2026

UAE: AED 25 · delivered in 3–5 working days after dispatch.
Worldwide: AED 199 · delivered in 5–10 working days after dispatch, by tracked and insured express courier.
Dispatch: loose stones in 1–2 business days, ready-made jewellery in 2–3, custom pieces 1–2 weeks after you approve the design.
Business days: Monday to Saturday, not including UAE public holidays.

On this page

Processing time (before we ship)
Delivery cost and time
Couriers and insurance
Tracking
Customs duties and taxes
Safe packaging
Your delivery address
Damaged, lost or late parcels
Contact us

1Processing time (before we ship)

Loose gemstones: 1–2 business days.
Ready-made jewellery: 2–3 business days. Resizing adds 2–3 business days.
Custom jewellery: usually 1–2 weeks after you approve the CAD design.
New lab report on request: timing depends on the lab. We confirm it before you pay.
Orders paid by bank transfer ship once the payment clears.

2Delivery cost and time

Destination	Cost	Delivery after dispatch
United Arab Emirates	AED 25	3–5 working days
GCC (Saudi Arabia, Oman, Qatar, Kuwait, Bahrain)	AED 199	5–10 working days
Rest of the world	AED 199	5–10 working days

The exact cost shows at checkout. Delivery times are estimates; customs checks can add a few days.

3Couriers and insurance

International orders travel by express courier (such as DHL, FedEx or UPS). Every parcel is insured until it is delivered. High-value parcels may need a signature.

4Tracking

You get a tracking number by email and/or WhatsApp within 1 business day of dispatch.

5Customs duties and taxes

Your country may charge import duty, VAT or local taxes on international orders. These are paid by the buyer, are set by your customs office, and are not refundable.

6Safe packaging

Every order is packed in tamper-evident packaging, with a padded gemstone box or jewellery pouch, inside a plain outer box.

7Your delivery address

Please check your address and phone number carefully. We may not be able to change the address once the parcel has left us, and couriers can charge for re-delivery.

8Damaged, lost or late parcels

Damaged: tell us within 48 hours of delivery with photos. See our Returns & Refunds Policy.
Lost: if the courier confirms a parcel is lost, we send a replacement or a full refund.
Late: message us and we will chase the courier for you.